Job Description
The Role
We are seeking for a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service, on a position of Front Office Manager.
Responsibilities
- Ensure the smooth and efficient day-to-day operations of the front office.
- Lead and manage the front desk staff, providing guidance and training as needed.
- Uphold exceptional customer service standards at all times.
- Handle guest inquiries, concerns, and special requests, ensuring timely and satisfactory resolution.
- Implement and maintain front office policies and procedures.
- Collaborate with other departments to enhance overall guest satisfaction.
- Monitor and manage room inventory to optimize revenue and occupancy.
- Conduct regular training sessions for front office staff to enhance their skills and knowledge.
- Prepare reports on key performance indicators and submit them to senior management.
Qualifications/Requirement
- Minimum 5 years’ experience in a comparable front office management role.
- Demonstrated leadership, team motivation, and guidance skills.
- Outstanding communication and interpersonal abilities.
- Comprehensive understanding of front office operations and reservation systems.
- Keen attention to detail with adept multitasking skills.
- Proficient in pertinent computer applications.
- Ability to thrive in a fast-paced, dynamic environment
