FRONT OFFICE MANAGER

Attractive Wage - Full time position

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FRONT OFFICE MANAGER

Attractive Wage - Full-time Position

We are seeking for a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service, on a position of Front Office Manager.

Job Description

The Role

We are seeking for a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service, on a position of Front Office Manager.

Responsibilities

  • Ensure the smooth and efficient day-to-day operations of the front office.
  • Lead and manage the front desk staff, providing guidance and training as needed.
  • Uphold exceptional customer service standards at all times.
  • Handle guest inquiries, concerns, and special requests, ensuring timely and satisfactory resolution.
  • Implement and maintain front office policies and procedures.
  • Collaborate with other departments to enhance overall guest satisfaction.
  • Monitor and manage room inventory to optimize revenue and occupancy.
  • Conduct regular training sessions for front office staff to enhance their skills and knowledge.
  • Prepare reports on key performance indicators and submit them to senior management.

Qualifications/Requirement

  • Minimum 5 years’ experience in a comparable front office management role.
  • Demonstrated leadership, team motivation, and guidance skills.
  • Outstanding communication and interpersonal abilities.
  • Comprehensive understanding of front office operations and reservation systems.
  • Keen attention to detail with adept multitasking skills.
  • Proficient in pertinent computer applications.
  • Ability to thrive in a fast-paced, dynamic environment

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