Reservations Manager

Attractive Wage - Full time position

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Reservations Manager

Are you passionate about delivering exceptional guest experiences and ensuring smooth operations in the hospitality industry? We're seeking a talented Reservations Manager to join our client team.

Job Description

The Role

Are you passionate about delivering exceptional guest experiences and ensuring smooth operations in the hospitality industry? We’re seeking a talented Reservations Manager to join our client team.



  • Oversee the smooth running of the Reservations Department, ensuring timely and accurate processing of bookings and data.
  • Collaborate with the Sales & Marketing Manager to generate bookings and revenue from direct foreign and local booking segments.
  • Lead the reservations team in allocating rooms and managing revenue through yielding strategies.
  • Actively process and oversee pre-booked supplementary services, such as taxis, car hire, and Spa services.
  • Conduct daily briefings and address queries raised by the Reservations team.
  • Maintain excellent communication internally and externally, identifying and responding to hotels’ and customers’ needs proactively.
  • Assist the Front Office Department with room move requests, billing issues, and other queries.
  • Assist the Sales Team in greeting, meeting, and hosting prospective customers outside office hours.



  • Strong organizational and communication skills.
  • Previous experience in a similar role within the hospitality industry.
  • Ability to work flexible hours and handle emergency situations professionally.
  • Commitment to continuous improvement and learning.

Hot jobs at Hi-Care Services


We are a customer-oriented company and we thrive to exceed and anticipate your expectations by consistently delivering exceptional service every time. Our team is on hand to provide you with the services you need when you need them, so that you don’t need to worry about such tasks.


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