Job Description
The General Manager is responsible for leading and directing the overall strategy and operations of the property, ensuring alignment with the brand’s vision and mission. This role focuses on enhancing market position, financial performance, and delivering exceptional guest experiences.
General Manager Responsibilities:
- Set and implement the overall direction and strategy for the property.
- Develop plans to strengthen the brand’s market position and financial viability.
- Identify and target key markets, ensuring the brand remains competitive.
- Analyze trends and financial performance for sustained growth.
- Oversee guest services, ensuring high standards and satisfaction.
- Promptly address and resolve guest complaints.
- Foster open communication across all organizational levels.
- Conduct daily briefings to align team efforts with strategic goals.
- Monitor and enhance service quality, implementing necessary improvements.
- Ensure team training and preparedness to exceed guest expectations.
- Inspire and engage staff, cultivating a culture of excellence.
- Adapt strategies to stay ahead of market trends and ensure long-term success.
This role demands a dynamic leader dedicated to achieving the brand’s strategic goals while maintaining a strong focus on guest satisfaction and operational efficiency.
