Job Description
The Role
The Executive Housekeeper is responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, guest satisfaction, and efficient management of staff. This role requires leadership in a fast-paced environment, coordination with other departments, and a focus on team development and operational excellence.
Responsibilities
- Oversee all housekeeping activities to ensure properties meet the highest cleanliness standards.
- Ensure smooth and efficient operations in a fast-paced environment.
- Lead and manage a diverse housekeeping team, fostering a culture of excellence.
- Identify and implement development plans for team members to promote growth.
- Collaborate with Front Office, Guest Services, Reservations, and F&B to meet guest needs.
- Ensure seamless operation between housekeeping and other departments.
- Distribute and delegate tasks effectively to maximize productivity and guest satisfaction.
- Minimize costs while maintaining high service standards.
- Direct efforts in recruiting, training, and evaluating housekeeping staff.
- Coordinate administrative duties with supervisory staff.
- Prepare and manage the department’s budget, ensuring effective cost control.
- Monitor and maintain inventory levels and related expenses.
- Handle a high volume of tasks and guest requests, resolving issues promptly.
- Ensure all policies, procedures, and best practices are rigorously enforced.
Qualifications/Requirement
- 3-5 years of related experience in a high-volume hospitality setting.
- Strong written and oral communication skills.
- Proficiency in Windows, Office, and property management systems.
- Ability to perform basic arithmetic calculations.
Successful Candidate
The ideal candidate is a strong leader with excellent communication skills, capable of managing a large team while maintaining high standards of service and efficiency.
